How E-Commerce can reduce cycle time, improve employees’ empowerment and facilitate customer support?

Cycle time is the amount of time between a customer placing order and receiving the goods. With an online store website, customers can enjoy the benefit to do all the business transaction, including making payment one-off through this website. It helps customers particularly business people to save a lot of precious time, especially in term of queue time. Dell is one of the examples which delivered business to customer through E-Commerce helps in reducing customer cycle times for ordering approval and payment.

Others than that, E-Commerce can also improve employees’ empowerment. Central database is a tool being used by E-Commerce online store website in managing their business within the organization. With central database, employees in different department can easily access to any information needed regarding to the products, customers or even business transactions instantaneously. It granted power to employees in dealing with the process of capturing, researching and leveraging the business information.

Besides that, E-Commerce can also facilitate customer support by providing a wide range of technological solutions and communication opportunities. E-Commerce creates an easier means for customers to purchases goods and services and offers a unique way to display and describe about the products in an informative, visual and interactive way through an online store website. As such, customers will be able to have direct access to products information, new products updates, promotions, product discounts and much more information by just visiting the online store website day or night whenever they like as the E-Commerce opens for business 24 hours. In addition, some of the online store website provides customer support chat tool enabling seller make friendly and personable contact with visitor comes to their retail website. It can be indirectly improve customer satisfaction and even visitor loyalty.